20 September 2017
Review of debt advice and related services

At the meeting of The Highland Council on 9 March 2017, elected members agreed to undertake a review of debt advice and related services.

The Council’s Welfare Support Team delivers welfare advice and support, eg income maximisation, across the Highlands.  This includes undertaking home visits for the most vulnerable and for those who are unable to attend a local office setting.  The Council also contracts each of the eight Citizens Advice Bureau in Highland to deliver the following types of advice:


-          Debt advice (also referred to as money advice)

-          Housing advice (eg to assist with tenancy disputes)

-          Benefits advice (eg means-tested and other entitlements)

-          Employment Rights Advice (eg disputes with employers)


The budget for the above services is around £1.75m per annum.


An integral part of the advice review is to consult with stakeholders.  I would like to invite you to participate in this review and shall be most grateful if you will arrange for the link to the below survey to be circulated. 

Responses should be emailed to welfare&benefits.policy@highland.gov.uk or by post to Benefits & Welfare Manager, The Highland Council, Glenurquhart Road, Inverness, IV3 5NX.

I would like to take this opportunity to thank you in advance for your valuable participation.


Sheila McKandie

Benefits & Welfare Manager


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